Verify Your Account Before You Cash Out
Verification is the part that ties a name to a balance. We ask for a photo ID, a recent document showing your address, and a matching wallet or bank record in the same name. Send clear photos with all four corners visible and nothing covered, because a blurred edge usually means we have to ask again and that slows you down. The
point is simple: if someone else gets hold of your login, they still cannot pull money out to their own wallet. Your documents stay with our verification team and are used for this check only.
- Photograph your ID — Use your national ID card, passport or driving licence. Lay it flat in good light and make sure the photo, number and expiry date all read clearly.
- Show your address — A utility bill or bank statement with your name and address works. It should be recent and show the same name you used when you opened the account.
- Match your wallet — Send a screenshot or statement from bKash, Nagad or Rocket showing your registered number and name, so the payout route lines up with your profile.
- Wait for our check — Our team reviews what you send and tells you the outcome in your account. If something is unreadable we will say exactly which document to retake.